Sales
How the Sales team uses AI to reduce manual prep, improve response speed, and operate with more consistency — from meeting prep and follow-up to pipeline prioritization and GTM automation.
All workflows
19 workflows
What AI Work Looks Like in Sales
Deal Intelligence Layer
Zach Perkel built the Deal Intelligence Layer, an internal forecasting workflow that uses Claude Opus 4.6 to predict whether a deal will close in quarter. Instead of training a new ML model on handpicked features, Zach combines every piece of deal context the company has into a single prompt and lets the model decide what matters.
CSM Account Handover
Account handovers happen constantly in customer success, whether through promotions, team changes, or territory shifts. Timothy Davison built a tool in Nora Plan that pulls years of buried account history out of Gong, Salesforce, and other systems and turns it into clean, linkable handover briefs, making sure no context gets lost when an account changes hands.
Customer Ticket Status
Jason Yu built a scheduled email briefing that hands AEs and CSMs a customer's open bugs, RFEs, and account context before every meeting. The briefing runs on Glean's Nora Task, no heavy integration required, and replaces a workflow that had been stuck on a shelved integration project for months.
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