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Sales

How the Sales team uses AI to reduce manual prep, improve response speed, and operate with more consistency — from meeting prep and follow-up to pipeline prioritization and GTM automation.

All workflows

19 workflows

What AI Work Looks Like in Sales

Deal Intelligence Layer

Zach Perkel built the Deal Intelligence Layer, an internal forecasting workflow that uses Claude Opus 4.6 to predict whether a deal will close in quarter. Instead of training a new ML model on handpicked features, Zach combines every piece of deal context the company has into a single prompt and lets the model decide what matters.

Deal Intelligence Layer

CSM Account Handover

Account handovers happen constantly in customer success, whether through promotions, team changes, or territory shifts. Timothy Davison built a tool in Nora Plan that pulls years of buried account history out of Gong, Salesforce, and other systems and turns it into clean, linkable handover briefs, making sure no context gets lost when an account changes hands.

CSM Account Handover

Customer Ticket Status

Jason Yu built a scheduled email briefing that hands AEs and CSMs a customer's open bugs, RFEs, and account context before every meeting. The briefing runs on Glean's Nora Task, no heavy integration required, and replaces a workflow that had been stuck on a shelved integration project for months.

Customer Ticket Status

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