How does AI Security Mailbox auto-resolve user reports?

Reported messages are evaluated against the per-identity behavioral baseline, content models, and federated intelligence. Graymail is auto-classified and the user gets a personalized response in seconds. Real threats are escalated to the SOC with full context — sender, similar messages, recipients impacted, and recommended remediation already pre-built.

What percentage of tickets get auto-resolved?

Customer data shows 90%+ of user-reported emails resolved without analyst intervention. The remaining tickets arrive with full triage context, so analyst time per ticket drops dramatically even on the cases that do escalate.

Do users still get acknowledged when they report?

Every report gets a personalized response — explaining the classification, thanking the user, and reinforcing healthy reporting behavior. Reporting rates go up, not down, because the feedback loop finally closes.

How does this connect to our existing SIEM and SOAR?

AI Security Mailbox integrates with major SIEMs and ticketing systems via API. Auto-remediated cases close with full audit trail; escalated cases create tickets with pre-built context. Existing SOAR playbooks stay in place — Abnormal handles the noisy front end.

What about the cases where the user is wrong?

Misreports are handled with the same personalized response model — explaining why the message is legitimate, reinforcing the lesson, and feeding the misreport back into AI Phishing Coach to tune future training.

Automate SOC Operations

Your Best Analysts Are Triaging Graymail

AI Security Mailbox auto-resolves 90%+ of user-reported emails — your SOC gets its time back for the threats that need human judgment.

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SOC hours reclaimed annually through automated triage

Forrester Total Economic Impact

Reduction in FTE utilization after switching from SEG

AimPoint Group study

Hours saved monthly on email security and graymail

Pegasystems customer story

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The Challenge

Why Your SOC Drowns in User Reports

90% of User-Reported Emails Are Graymail

Analysts spend most of their day classifying marketing newsletters as 'not a threat' instead of investigating real attacks.

Manual Triage Takes Hours per Incident

Confirming a single phishing report — pull headers, check URL, validate sender, escalate — eats 20-30 minutes of analyst time.

Repetitive Incident Response Burns Analysts Out

The work that should be done by automation is being done by your most expensive talent — and they're leaving for it.

Cross-Tool Context Lives in Tabs and Chats

Pivoting between email, EDR, SIEM, and IdP to investigate one incident eats time and introduces gaps.

User Feedback Never Closes the Loop

Users who report phishing rarely hear back — so they stop reporting, and the SOC loses its best detection signal.

Real Result

HoneywellHoneywellsavedsaved~15,000~15,000analystanalysthourshoursautomatingautomatingthethetriagetriageofofuser-reporteduser-reportedmessages,messages,andandBPBPautomatedautomated80–90%80–90%ofofmanualmanualphishingphishingtriagetriage——analystsanalystsmovedmovedfromfromqueuequeuemaintenancemaintenancetotothreatthreathunting.hunting.

Honeywell and BP customer outcomes — sourced from Abnormal customer stories

The Solution

Automate Email Triage and Response

Auto-resolves 90%+ of user-reported emails with a personalized response, leaving analysts only the reports that need human judgment.
Remediates confirmed threats automatically — every copy of a malicious email pulled from every mailbox, compromised accounts locked in seconds.
Escalates the threats that do reach the SOC with sender context, recipient lists, and recommended remediation already populated.

主な機能

How Abnormal Helps You Streamline Operations

User Reports, Resolved In Seconds

Behavioral models classify reports, draft personalized responses, and escalate real threats with full context — no analyst action for graymail.

Coaching Tuned to Each User

Personalized simulations and reinforcement based on each user's report history — fewer misclassifications, better reporting habits.

Ask Questions, Get Answers

Natural-language queries across your detection data — board-ready answers without manual SIEM dashboards.

プラットフォーム概要を見る

Fortune 500企業の25%以上が、Abnormal AIの自動化されたセキュリティ判断を信頼して採用しています

Customer Voice

Real Results from Security Teams

“Abnormal's automation gives our analysts time back to work on other projects, and the fact that it's API-based gives us flexibility to tie in other applications and their data.”

John Roeser

Senior Manager, Information Security, Domino's

“Our goals are to get away from being so reliant on human judgment and leverage AI to be proactive. Abnormal helps us with those goals.”

Corey Kaemming

Senior Director, Information Security, Valvoline

AbnormalはFortune 500の25%以上を含む4,500社以上のお客様にご利用いただいています。

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Related Resources

Webinars

The Detection Gap: Why AI-Powered Attacks Are Winning Against Legacy Email Security

Watch this on-demand webinar to learn how AI-powered BEC attacks bypass secure email gateways, and how behavioral AI can detect what legacy tools miss.

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The Essential Guide to Human Risk Management

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Data Sheets

Displace Your Secure Email Gateway

Stop sophisticated email attacks that target your employees using native cloud-based email security plus Abnormal.

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Give Your SOC Its Time Back

Deploy in 60 seconds via API. No MX changes. Auto-resolve user reports in seconds, escalate real threats with full context.