Transforming in Public

Real AI workflows built by real teams at Abnormal. Browse by function, follow recurring builds, or meet the people creating systems that reshape how the company operates.

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Sales

Deal Intelligence Layer

Zach Perkel built the Deal Intelligence Layer, an internal forecasting workflow that uses Claude Opus 4.6 to predict whether a deal will close in quarter. Instead of training a new ML model on handpicked features, Zach combines every piece of deal context the company has into a single prompt and lets the model decide what matters.

Sales

CSM Account Handover

Account handovers happen constantly in customer success, whether through promotions, team changes, or territory shifts. Timothy Davison built a tool in Nora Plan that pulls years of buried account history out of Gong, Salesforce, and other systems and turns it into clean, linkable handover briefs, making sure no context gets lost when an account changes hands.

Sales

Customer Ticket Status

Jason Yu built a scheduled email briefing that hands AEs and CSMs a customer's open bugs, RFEs, and account context before every meeting. The briefing runs on Glean's Nora Task, no heavy integration required, and replaces a workflow that had been stuck on a shelved integration project for months.

Sales

Salesforce Pipeline Prediction

Shaheen Ebrahimi built Salesforce Pipeline Prediction with RevOps to compare recorded stages with Gong's actual indications. Daily, explainable stage predictions flag mismatches, reduce manual pipeline scrubbing, and help leaders catch forecast risk earlier across teams.

Marketing

AI Japanese Translator

CJ Cunniff, on Abnormal's marketing operations team, built the AI Japanese Translator: an automated workflow that uses Claude to translate Japanese-language form submissions flowing through Marketo before they reach Salesforce. What started as a persistent pain point for the international team is now a hands-off, hourly batch process.

Sales

POV Plan Agent

Sales engineers spend significant time assembling POV (Proof of Value) plans, pulling together insights from Salesforce, Gong, and email to prepare for customer engagements. Tyler Takaro built a Glean agent that automates this entire process, generating a structured, insight-rich POV plan in minutes instead of hours.

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Transforming in Public

Featured Videos

Deal Intelligence Layer

CSM Account Handover

Customer Ticket Status

Salesforce Pipeline Prediction

AI Japanese Translator

POV Plan Agent

Browse by Series

Salesforce Pipeline Prediction

AI Marketing Campaign

Account Prioritizer

Enterprise Context Layer

See How AI Is Reshaping Work